Processing Time
All items are made-to-order, they will take 5-7 business days to process and produce.
Canvas Shipping Details
Once complete, your canvas is shipped ready to hang & packaged in clear plastic, with corrugated cardboard to protect corners, securely boxed, and shipped (unfortunately we do not ship to PO Boxes for this Item). Shipping
United States - 2-4 Business Days Shipping
Returns
We are unable to accept returns or provide refunds on personalized products however we are happy to work with you in the event you are not satisfied with your order.For all other products our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@offthesquaredesigns.com and send your item to: 10 Lexington St. Charlestown, MA 02129
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.